Remotely assist family, friends, or colleagues by controlling their iPhone directly through FaceTime.
Introduction
Starting with iOS 18, Apple introduced the ability to remotely control another person’s iPhone during a FaceTime call. This feature is part of SharePlay and allows a trusted contact to interact with the screen, helping troubleshoot problems or demonstrate how to use apps and settings.
This is particularly useful for:
- Helping family members with technology issues
- Troubleshooting settings problems
- Teaching someone how to use an app
- Providing remote support without being physically present
Requirements
Before you begin:
✅ Both users must have iOS 18 or later installed.
✅ A FaceTime audio or video call must be active.
✅ The person sharing their screen must be saved in your contacts.
✅ Both devices require a working internet connection.
How Screen Control Works
The process consists of four stages:
FaceTime Call -> Screen Sharing -> Remote Control Request -> Access Granted
The person requesting access must first be able to see the shared screen before requesting control.
Step 1: Start a FaceTime Call
Start a FaceTime Call with the person you want to assist.
Step 2: Share the Screen
The person receiving help should:
- Tap the Share button.
- Select: Share My Screen
Step 3: Request Remote Control
The person providing assistance should:
- Tap the shared screen window.
- Tap the Remote Control icon.
- Send a control request.
Step 4: Accept the Request
The screen owner will receive a notification asking whether they wish to allow remote control.
Options include: “Allow” or “Dont Allow”
If they choose Allow, a remote control session begins.
What Can the Other Person Do?
Once access is granted, the helper may be able to:
✅ Open applications
✅ Navigate menus
✅ Change many settings
✅ Demonstrate tasks
✅ Type within applications
✅ Guide the user through troubleshooting steps
Apple warns that a remote controller can perform actions such as opening apps, changing settings, deleting items, or sending messages. Only grant access to trusted individuals.
Security Restrictions
Remote control sessions include several protections.
The assisting person may be restricted from:
- Changing Apple Account settings
- Modifying Face ID settings
- Making payments
- Erasing the device
Additionally, Face ID and Touch ID are disabled while remote control is active.
Key Takeaway
The SharePlay remote control feature in FaceTime allows trusted users to securely control another person’s iPhone during a call, making remote troubleshooting and technical support significantly easier. For many families, it’s one of the most useful features introduced in iOS 18, eliminating the need to explain complex settings or walk someone through multiple steps over the phone.